Samsung announces to be provisionally collect the cellular market Galaxy note 7 launched last August by the presence of defective batteries that came to burn during charging.
Since the Galaxy Note 7 hit the shelves in markets around the world last August 19, several users have reported that during charging the phone had gone up in flames and even some videos to the network rose to prove it.
"We have decided to suspend sales Note 7 and offer new spare terminals to all customers who request them," said Koh Dong-jin, director of mobile division of the company, at a press conference in Seoul. Samsung engineers must now conduct an investigation into what is causing so many phones catching on fire.
analysts estimate the amount of problems that cost the company not only impaired the brand and its recognition, also the country's economy because if the production of the phone are suspended exports would suffer.
Samsung calls sincerest apologies to all customers by battery ignition occurred shortly after the release of this new product and work quality and full customer satisfaction.
Oh!! I didn't know that. Good job
ResponderEliminarIs an accident It could happen to Apple or Huawei or anyone else, hope this is just an isolated case because I love this brand.
ResponderEliminarI think that Samsung must stop selling the galaxy note 7 only for a while timepo assures the market that the problem settlement, and again win consumer confidence, I would not like to discontinue this model poruque charm me.
ResponderEliminarIt was an interesting Samsung showed promise with the phone, but with complaints of people and damage claims, better buy me a cell of another brand. For my safety.
ResponderEliminarthis was a setback for Samsung, but now must focus on offering better products to the customers around the world
ResponderEliminarthat bad! I use galaxy and with this news I will have to change it, sometimes if the battery is heated and I have to remove the charger. Thank you
ResponderEliminarI think that Samsung, a company so recognized by its phones, should take this product that has caused problems from the market, and start working to improve those failures and continue with a good image of quality and service
ResponderEliminarI find it horrible that of a big company like samsung because it can even be at risk the health of the customer
ResponderEliminarThats the best way to restablish the Samsung brand; Now, this company must to be carefull with others cellphones launches
ResponderEliminarI think that what happened does not affect people who are loyal to the brand, however the company samsung must create a strategy to not lose the image in the market
ResponderEliminarIs a great challenge of marketing and advertising that the brand must face, since its sales are in bad moment
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